Outlook; tips; Exchange; Blackberry @ 28 Apr 2008 02:56 pm by Seth
Ran into this issue today where a users contacts were no longer syncing with his Blackberry. This can happen when there are Outlook Contacts that have no name as well as just a buggy sync. Here’s the process I followed to get it working again:
1. Make sure you have no contacts with a blank name. Every contact needs to have at least a first or last name, or a company name. In Outlook contacts with no name appear under Unamed.
2. Remove Battery for a couple minutes, replace, and power on your phone.
3. Wait about 20 minutes, if you still don’t get a sync, then try:
A. From your Black Berry go to Options > Advanced Options > Enterprise Activation
B. Hold down <ALT> and type CNFG
C. You will enter a hidden menu, from there change “Wireless Sync” to No.
D. Exit this menu, and save.
E. Wait 30 seconds, repeat A-C but this time change “Wireless Sync” to Yes.
F. Exit the menu, save, and a new sync should start that should have your missing contacts.